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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy:

At Kawach.in, we are committed to providing timely and reliable shipping services to our valued customers. We aim to deliver your orders as quickly as possible while ensuring the utmost care in handling and transportation.

 

Order Processing and Dispatch:

We strive to process and dispatch orders swiftly to minimize any delays. We make every effort to dispatch your order on the same day, provided it is placed before our daily cut-off time. In cases where same-day dispatch is not possible, we ensure that your order is shipped the following day.

 

Shipping Timeframes:

Once your order is dispatched, the shipping timeframes may vary based on the destination and any regional restrictions. Generally, it can take a minimum of 4 days and up to 7 days for a courier to be delivered to any part of India.

 

Our Commitment to Trust:

At Kawach.in, we hold a deep respect for the trust you place in us when choosing our services. We understand the importance of timely delivery and adhere to the path of trust. Rest assured, we prioritize your satisfaction and will make every effort to fulfill our shipping commitments.

 

Please note that unforeseen circumstances such as natural disasters, extreme weather conditions, or unforeseen logistic challenges may occasionally cause delays in delivery. In such cases, we appreciate your understanding and assure you that we will do our best to keep you informed and resolve any issues promptly.

 

For any specific queries regarding shipping or tracking your order, please feel free to reach out to our dedicated customer service team. We are here to assist you and ensure a smooth shipping experience.

 

Thank you for choosing Kawach.in. We value your trust and will continue to prioritize efficient shipping to bring our premium products to your doorstep.

RETURN & EXCHANGE POLICY

At Kawach.in, we strive to provide our customers with the best experience and ensure their satisfaction. If, for any reason, you are not completely satisfied with your purchase, we have a clear Return and Refund Policy in place to address your concerns.

 

Refund Policy:

We understand that sometimes issues may arise, and we are committed to resolving them promptly. We will initiate a refund in the following scenarios:

  • Failure to Provide Service: If we fail to deliver the service to our customers as promised, a refund can be requested. Please send an email to contact@kawach.in to apply for a refund.

  • Damaged, Defective, or Different Item: In the unlikely event that you receive a damaged, defective, or different item from what you ordered, we offer a refund. To initiate the process, please contact us within 7 days of delivery. Keep the item in its original condition, including the brand outer box, user manual, warranty cards, and original accessories in the manufacturer's packaging. We may need to verify the damage or defect before issuing a replacement.

 

Return Policy:

We value your satisfaction and want to ensure you have a hassle-free return experience. Please review our return policy below:

  • Timeframe: All returns must be postmarked within ten (10) days of the purchase date.

  • Condition: The returned item must be in new and unused condition, with all original tags and labels attached.

 

Return Process:

To initiate a return, please follow these steps:

  • Email customer service at contact@kawach.in to obtain a Return Merchandise Authorization (RMA) number.

  • Once you receive the RMA number, securely place the item in its original packaging and include your proof of purchase.

Ship the return to the following address:

 

Kawach.in

101, Beside Sneh jeev House, New Palasia

Indore, Madhya Pradesh, 452001

India ( Bharat ).

 

Please note that you are responsible for all return shipping charges. We recommend using a trackable shipping method to ensure the safe delivery of your return.

 

Refunds:

After we receive your return and inspect the condition of the item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your return for us to process it. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.

 

Exceptions:

For defective or damaged products, please contact us at the following contact details to arrange a refund or exchange.

 

Please Note:

The returned product should be in the exact condition and packaging as it was delivered to you.

If you have any further questions or require assistance, please reach out to our customer service team at contact@kawach.in  or on WhatsApp 8989800393. We are here to help you.

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